Thursday, 28 June 2012
QBE creates integrated Risk Management Services practice
QBE has created an integrated Risk Management Services (RMS) practice to help ensure a consistent service for clients and allow them to more easily access its full range of offerings.
QBE's RMS senior team
The new practice brings together the insurer’s existing risk management services under one roof and hopes to make the most of new resources to support clients around the world.
It will be headed by Richard Thomas and comprises four integrated product practices—Property, Casualty, Motor Fleet and Professional Lines.
Sean Bell, Martin Devaney, Doug Jenkins and Deborah O’Riordan lead the respective practices.
RMS will work closely with clients and brokers to ensure they are doing everything possible to maximise risk management efforts and minimise the likelihood of making a claim.
Mr Thomas told Commercial Risk Europe that a consistent quality of service will be the primary benefit for buyers using the new practice.
“The single point of contact that clients will now have cannot be underestimated. It is now much easier for the client to engage with us. They will have a clearer view of the services that are being provided and will know where to go to should there be issues or developments from their side,” he explained.
He used the analogy of a department store where all the services are available but you may need guidance to find the services that best meet your needs.
“When they come through our door they will be greeted by somebody who can then direct them to the most appropriate place. We have all of the services and capabilities within our store, but sometimes it can be a little bit confusing if you are not quite sure which door to walk through. But through consistency of approach at entry, we can direct the client, and then support them in what they want to achieve,” he said.
QBE’s RMS has spent 15 months reviewing and enhancing its technical resources to help support clients. This includes the development of QRisk, a web-based risk management software package designed to help assess and monitor risks.
RMS has also expanded its field engineering capabilities to support both European and global clients. With many services outsourced, the risk management division has extended the number of suppliers to develop a ‘broader and improved technical resource’, Mr Thomas explained.
“We have put together companies that we think have the right expertise in certain geographic areas such as Europe, the US and the far east. Because we now have a consistent technical standard, and the systems in place, we can control programmes by engaging them to deliver elements of programmes and pull them all together centrally through a single contact point,” he continued.
As such, the multinational-focused RMS practice is geared to better support multinational companies. “We have the ability to link together the resources within QBE across Europe, the Americas, Australia and the Asia Pacific, to demonstrate best practice, be consistent and support business as it grows,” claimed Mr Thomas.
QBE is expanding its Property, Casualty & Motor portfolio in Europe, as demonstrated by the recent acquisition of the Brit UK Regional business.
RMS will be able to support QBE should it expand into further lines and territories.
“In creating QBE’s RMS Practice, we have strengthened the team and technical resources to ensure that first class services that match the needs of clients, brokers and underwriters alike can be delivered in a timely and efficient way,” he added.